Today I am pleased to announce our FIRST RockStar Award recipient. Kim Plank, Customer Success Marketing Manager at Acumatica! Kim has been a SlapFive customer since 2018 and she encompasses a RockStar customer to the fullest. One key driver to her success as a...
‘How to get your customers to talk’ Webinar Recap and Q&A
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SlapFive Guide to Remote Interview Preparation
How to Prepare to be Interviewed Remotely Before the interview: Make sure you can open a session on Zoom or whichever video conferencing platform being used, and check that your speakers and mic work. Your web camera should be at eye level, not above or below. If it...
Guide to SlapFive’s Best Performing
Best Performing Prompt Questions These are the Prompt questions/statements that have performed best both in terms of customer response rates and quality of responses given: What insights are we trying to capture? Convince prospects why they need my company if they’re...
SlapFive’s Best Practices for measuring
Measure the Impact of Customer Voice at Each Stage of the Customer Lifecycle What’s so great, and so challenging about unleashing your customer voice is that it can be used to earn trust and drive action at literally every stage of the customer lifecycle. Here...
What is the role of Customer Marketing
What is the role of Customer Marketing? Done well, and done strategically, Customer Marketing is one of the most important functions in any company. Unfortunately, the Customer Marketing profession doesn’t get the recognition, rewards, and resources it deserves. There...
The Customer Led Growth Manifesto
How the Customer-Led Growth movement started It was November 2018, but I remember it like it was yesterday. That year I had conversations with three business collaborators – Steve Rankel, Howard Fields, and Bill Stone – who had all independently come to the same...
Building Effective Partnerships with Sales and Sales Enablement to Showcase Value
Demonstrating the value of your product or service is paramount. duh! But how can you effectively collaborate with sales and sales enablement to achieve this goal? Let’s dive into some strategies that have shown success, as well as those that have encountered...
Proactive Customer Stories
If a tree falls in the woods, but nobody is around to hear it, did it actually fall? If you create customer stories and case studies, but the content isn’t relevant to the right segment of buyers and customers, your sales team, and customer success, does it even...
Leveraging the Voice of your Customer with the Power of Remote Capture
Elevate Your Customer Voice with SlapFive Customer Content. SlapFive makes it drop-dead simple to Capture your customer stories in audio, video and text, in your customers’ own voice; Manage and organize all you customer content assets in a central place;...
Building an Influenced Customer Program: Driving Growth Through Advocacy
Building and nurturing a successful influenced customer program is an effective way to drive growth and establish strong relationships with your customers. By leveraging the power of advocacy, you can tap into the authentic voice of your customers to influence...
‘How to get your customers to talk’ Webinar Recap and Q&A
Earlier this month we hosted ‘How to get your customers to talk without bribery or torture tactics’ as part of our new Technique of the Week Training Webinars.
What is Technique of the Week? It’s our free virtual training classes led by Co Founder and CEO Jeff Ernst. In some of our future classes he will also be joined by our RockStar Customers, and Customer led Partners. Whether you are new to SlapFive, or simply want a refresher, this is a great opportunity to get an interactive training on some hot topics in the Customer Voice world. Learn about our upcoming trainings and register today to save your spot. Don’t see a topic that matches your use case? Let us know we want to hear from you.
In the webinar we covered the 8 ways to get customers to share their voice. Watch the on demand video replay to learn about how we figured out the recipe for making customers clamor to share their voice. View some of our Use Cases here to see these 8 ways applied by our customers.
Listen below to hear Jeff answer some of the top questions asked during the training webinar.